With unresponsive and unorganized customer service, getting a faulty phone would be a hassle to return or fix. A seller can replace the original battery of a phone without mentioning that in the description. You can also order a phone in good condition but have it arrive with visible scratch marks and a bad screen. As with any other company, not all customers will have a good experience with Back Market. In this section, we’ll provide you with reviews written by consumers who ordered various items from Back Market. If that’s not enough, you also get a 30-day money-back guarantee.
The first arrived on time, no problem but the packaging left a lot to be desired and phone was pretty useless (refurbisher was Mobile Crazy Limited). It would not boot fully, kept rebooting and the battery went from 57% to 2% in just over an hour, then the back fell off. The second phone turned up in a Backmarket box which was very good and the new phone was perfect (different refurbisher, BEST4TECH).No issues with it at all. Back market has received a 4.4 out of 5 star rating on TrustPilot with a mixture of both negative reviews and positive reviews. The company has also received high ratings on other sites such the Better business Bureau and Sitejabber.
Let’s explore some of the key categories where Back Market really shines. What really sets Back Market apart is they display real customer feedback on their website – no fake reviews here! You can read honest reviews from customers who have bought anything on the site, so you can make an informed decision. This transparency helps shoppers trust the products they buy from Back Market. With refurbished items, the first thing we check is the grade of refurbishment.
- These policies encompass various aspects of the purchasing experience, including warranties, returns, refunds, and dispute resolution mechanisms.
- Navigating the waters of refurbished electronics can feel daunting.
- Check if the seller offers extended warranties for added protection.
- On average, your order should arrive in 3-5 business days.
- BackMarket not only ensures the products being sold are legitimate but also that everything the sellers claim is accurate.
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So buying from Back Market is safe and cost-effective. Back Market works with certified repair professionals to inspect and refurbish products. So, there’s no need to worry about quality or safety.
Reddit: First-Hand Experiences From Tech Enthusiasts
Our base in Brooklyn also speaks to our company culture, resonating with innovation and a vibrant tech community. Communication with sellers is straightforward, fostering transparency and trust. Should issues arise, Back Market provides a supportive customer service to assist us promptly. To maintain a trustworthy experience, Back Market rigorously screens their third-party sellers. Only those who meet their high standards are allowed to list products, which means that we can be assured that reliability isn’t left to chance.
Does Back Market Only Sell Refurbished Tablets And Smartphones?
This warranty ensures that if any issues arise with the product’s functionality that aren’t caused by accidental damage or misuse, we’ve got you covered. Our commitment to sustainability is at the forefront of what we do. By choosing Back Market, you’re not only getting a great deal on refurbished items but also contributing to reducing e-waste. Gain trust and grow your business with customer reviews.
What Is Back Market Certified Renewed?
They offer a wide range of products, including smartphones, laptops, tablets, and more. Best Buy Renewed Products are fully inspected and tested by Best Buy, so you can be sure you’re getting a quality product. For open box and refurbished electronics, look no further than Best Buy’s Renewed Products. Their selection is quite extensive, offering everything from smartphones and laptops to tablets and more. Thoroughly inspected and tested by Best Buy, you can trust that what you’re buying is high-quality. Adding another layer of security for buyers, Back Market offers a 30-day return policy on all devices, allowing for a full refund if the customer is dissatisfied.
What Is The Quality Of Back Market?
While concerns may persist, diligent research and consideration of customer feedback can help consumers make informed decisions when navigating the world of refurbished electronics. A crucial aspect of assessing Back Market’s legitimacy lies in analyzing customer feedback and reviews. However, it’s important to note that negative experiences are not unique to Back Market and can occur with any online marketplace. Some reviewers express frustration at receiving devices with prior repairs that weren’t explicitly mentioned in the product descriptions. These discrepancies between the stated condition and the actual condition of the device fuel some “is Back Market reliable? ” queries and contribute to the perception of “back market scam” that some users experience.
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- Verification can help ensure real people are writing the reviews you read on Trustpilot.
- Sellers must also include a defect warranty on their devices.
- However, when it comes to Rotita reviews, opinions are divided.
- Keep in mind, however, that the courier may vary based on your location, so confirm that with Back Market customer support and choose the best option.
- They’ve sold me a phone with a dodgy battery which is in warranty and they’ve tried to claim that I’ve damaged the phone and are refusing to honour the warranty.
Back Market is an online market where customers can get refurbished electronic products from certified global retailers. You’ll find unique prices on all sorts of electronics, such as cameras, laptops, smartphones and gaming consoles. Like Back Market, Decluttr specializes in refurbished electronics, but it operates a bit differently.
Customer Reviews
Back Market is an online marketplace designed to offer refurbished electronics and tech products at prices that are typically far cheaper than buying them new. Back Market is an online marketplace that lets independent sellers sell refurbished devices at a lower price. It sounds too good to be true, which begs the question, is Back Market legit? Still, there are things to be aware of when you’re buying a device there.
Tips To Shop Safely On The Marketplace
The main difference between Back Market and Decluttr lies in customer service and product availability. Back Market offers a broader selection and a more in-depth warranty and return policy, which helps ensure a smoother shopping experience. Decluttr’s offerings are generally more straightforward, but Back Market’s commitment to variety and customer support gives it the edge. Back Market is known for its extensive selection of smartphones and tablets, including popular brands like Apple, Samsung, and Google. You’ll find models ranging from the latest iPhone to older models at unbeatable prices. Every product listing provides a detailed breakdown of the device’s condition, so whether you’re buying an iPhone 12 or a Samsung Galaxy, you know exactly what you’re getting.
This includes employing industry-best practices in refurbishment, using genuine parts and components, and providing accurate product descriptions. By holding refurbishers accountable to these standards, Back Market ensures consistency and reliability across its marketplace. Back Market employs robust security measures to safeguard transactions and protect customer data, including encryption, secure payment gateways, and fraud prevention mechanisms.
